Privacy Policy and Terms and Conditions

 We Care About Your Privacy

James River Association (“JRA,” “we,” “us,” or “our”) respects the privacy of our website visitors, donors, program participants, and supporters. You do not need to register or provide personal information to browse our website.

When you donate, register for a program or event, subscribe to communications, or contact us, we may collect information such as your name, age, mailing address, ZIP code, email address, telephone number, emergency contact, health information, and registration or donation details.

We use this information to process donations and registrations, administer programs, respond to inquiries, maintain our records, and communicate with you about JRA’s work, events, and support opportunities, subject to your communication preferences and applicable consent requirements.

Website Analytics, Cookies, and Embedded Content

We use Google Analytics to understand how visitors use our website and to improve its content and functionality. Google Analytics may use cookies to collect information about website activity, such as pages visited, interactions with the site, and browser and device information. This information is processed by Google to provide website usage reports.

Our website also includes content embedded from third-party services, such as YouTube videos or online registration forms. These providers may collect information about your interactions with embedded content and may use cookies or similar technologies, subject to their own privacy policies.

You can manage or block cookies through your browser settings. Doing so may affect how some website features function. Learn more about Google’s practices in its Privacy Policy.

How We Store and Protect Information

We store personal information in systems used to manage donations, program registrations, communications, and other organizational activities, including systems operated by third-party service providers.

We use reasonable administrative and technical safeguards to protect personal information, including access controls that limit access to authorized personnel and service providers who need the information to perform their responsibilities. No method of transmitting or storing information electronically is completely secure.

Our donation webpages are powered by Fundraise Up, and online donation payments are processed by Stripe. JRA does not store payment card information in its systems.

We use Sawyer, FareHarbor, Jotform, and Google Forms to collect and manage program and event registrations. We use Mailchimp for email communications and may use Sawyer and Mailchimp to send SMS communications to people who have opted in to the applicable messaging program.

How We Share Information

We may provide personal information to service providers that help us process donations and registrations, deliver communications, and operate our programs and website.

JRA may occasionally exchange supporter names and postal mailing addresses with other nonprofit organizations for outreach and fundraising purposes. To request that your name and mailing address be excluded from these exchanges, email info@thejamesriver.org.

We do not share SMS opt-in data or consent through these exchanges. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

SMS Communications and Consent

JRA offers optional SMS communications. Depending on the permissions you select, messages may include:

• Informational messages: Registration confirmations, program and event reminders, schedule changes, cancellations, and other service updates.
• Promotional messages: Announcements about upcoming programs, camps, events, registration opportunities, and other JRA offerings.

SMS consent is collected through optional checkboxes for messages. These checkboxes are unchecked by default. Providing a telephone number or submitting a form without selecting an SMS checkbox does not enroll you in text messaging.

The following disclosure applies only when you provide your number and select the corresponding SMS opt-in checkbox: “By providing your number, you consent to receive automated informational and promotional messages.” 

Consent to SMS messages is not a condition of making a donation, purchasing or registering for a program, or submitting a form.

You can cancel the SMS service at any time. Just text “STOP” to our number. We will send a confirmation message to acknowledge your request. After that confirmation, you will no longer receive messages from that SMS program unless you opt in again.

Reply HELP for assistance. You may also contact info@thejamesriver.org.

Message and data rates may apply. Message frequency varies.

Requesting Deletion of Your Information

To request deletion of your personal information, email info@thejamesriver.org with the subject line “Personal Information Deletion Request.” Include your name and the email address or telephone number associated with your records. Do not email payment card details or other sensitive information.

We may need to verify your identity before processing your request. Certain information may need to be retained for legal, accounting, transaction, or recordkeeping purposes. We may also retain limited information needed to honor opt-out requests.

Your Communication Preferences

You may change your communication preferences at any time:

• Email: Use the unsubscribe link in our marketing emails or contact info@thejamesriver.org.
• Postal mail: Email info@thejamesriver.org with your name and mailing address as they appear on the mailing, and describe the change you would like.
• SMS: Reply STOP to a message from the SMS program you wish to cancel.

Links to Other Sites

Our website contains links to websites operated by other organizations. Their privacy policies may differ from ours. JRA does not control those websites or their privacy practices. Please review their policies before providing personal information.

Children Younger Than 13

Our website is intended for use by adults, including parents and guardians registering children for JRA programs. Children younger than 13 should not submit personal information directly to us.

Parents or guardians may provide information about children as part of program registration. If we learn that we have collected personal information directly from a child younger than 13 without appropriate parental consent, we will take steps to delete it.

Changes to This Policy

We may update this privacy policy as our practices change. Updates will be posted on this page with a revised “Last updated” date.

 Terms and Conditions

Website Use

This website is provided as a free information service by James River Association.

SMS Program

By opting in, you agree to receive James River Association notifications and alerts.

Depending on the separate permissions you select, these may include registration confirmations, program and event reminders, schedule changes, cancellations, and promotional messages about JRA programs, camps, events, and registration opportunities.

SMS participation is optional. You may choose informational messages, promotional messages, both, or neither through the separate consent checkboxes. Consent is not a condition of purchase, donation, registration, or form submission.

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

Text HELP for help or STOP to cancel. After you text STOP, we will send a confirmation message acknowledging your request. You will receive no further messages from that SMS program unless you opt in again.

For information about how we handle personal information and SMS consent, see the Privacy Policy above.

Contact Us

James River Association
Email: info@thejamesriver.org
Telephone:804-788-8811
Mailing address: 16 South 17th Street, Suite 100, Richmond, VA 23219